FAQ

Q1. Please tell me about the brand.
A1. Please see ABOUT US for details.

Q2. Please tell me about maintenance.
A2. Please see the maintenance menu page for details.

Q3. Can I see the actual product?
A3. You can see it at the POP UP that is held irregularly.

Q4. Can I order by phone?
A4. Please note that we do not accept it.

Q5. Can you wrap it?
A5. Sorry. We are currently preparing it, so please wait a little longer.

Q6. When will the ordered product be shipped?
A6. It will be shipped within 2 business days.

Q7. Can I specify the delivery date and time?
A7. Yes, it is possible. For details, click here.

Q8. Can I issue a receipt?
A8. Yes, it is possible. Please write it in the remarks column when purchasing.

Q9. Can I cancel or return the product?
A9. Yes, it is possible. Please contact us by email if you wish to cancel. For returns, please fill out the return contact form enclosed with the product and return it to the address listed within 8 days of receiving the product.

Q10. What kind of packaging will it come in?
A10. In order to reduce the burden on the environment, we deliver our products in the most minimal and simple packaging possible.